Terms of service

These Terms govern your use of Konek and each purchase you make from Nav Collective LLC, a Florida limited liability company doing business as Konek. By creating an account, using Konek, or completing a purchase, you agree to them.

What Konek is

Konek sells prepaid travel data plans delivered digitally as an eSIM. You need a carrier-unlocked, eSIM-compatible device. A data plan provides data connectivity only: it does not include a phone number, voice calls, or SMS.

Konek also offers two optional paid products that are separate from any data plan. Konek Talk + Text adds a real U.S. phone number for calling and texting. Konek membership is an auto-renewing subscription sold inside the Konek mobile app. Each has its own section below, and buying a data plan never enrolls you in either one.

Eligibility and accounts

You must be able to form a binding contract where you live. You are responsible for access to your email account, activity under your Konek account, and keeping eSIM activation details private. Tell us promptly through Contact if you believe your account or eSIM details have been compromised.

Buying a plan

• Prices are shown in US dollars. Any applicable taxes are displayed or included as required.
• Payment is processed by Stripe. Konek never sees or stores your card number.
• The plan card controls the included data, covered destinations, validity period, and whether top-ups are available.
• Every plan states when validity starts, at installation or first connection, and you must confirm that rule before paying.
• Orders are accepted when payment succeeds. We may cancel and refund an order we cannot provision.
• Refunds follow our refund policy.

Delivery, activation, and use

• Provisioning normally begins after confirmed payment. Keep the app or receipt available until your install details arrive.
• Coverage, speed, latency, and 5G availability depend on your device, location, congestion, and local carrier networks and are not guaranteed.
• Do not delete an installed eSIM unless Konek Support tells you it can be reissued. Some supplier profiles can be installed only once.
• You may not resell a plan, interfere with a network, use the service unlawfully, or attempt to bypass plan or security limits. We may suspend service to protect customers, carriers, or Konek.

Konek Talk + Text

Konek Talk + Text is an optional add-on that assigns you a real U.S. phone number for a fixed term. It is an over-the-top service: calls and messages travel over your Konek data plan or any Wi-Fi connection, not over a cellular voice network. Call quality, connection time, and message delivery depend on the internet connection you are using at the time.

• The current package is $7.99 for 30 days and includes 300 outbound minutes and 300 outbound text segments. Inbound calls and inbound texts do not draw down that allowance.
• Unused minutes and text segments expire when the term ends. They do not roll over.
• You may call and text numbers in the United States and Canada only. Every other destination is refused.
• Outbound texting can be unavailable while carrier registration for business messaging is pending. While it is, the feature is hidden rather than shown as broken, and calling, voicemail, and inbound texts are unaffected.
• An unanswered call goes to voicemail after about 25 seconds, and a recording can run about 2 minutes.
• The number is yours for the term. When the term ends it stays reserved for a 7-day grace period in which you can renew or retain it. If you do neither, the number is released back to the carrier. Once released it cannot be recovered, and it may later be reassigned to someone else.
• Keep My Number, where offered, is a $2.99 monthly subscription that holds your number between trips. If a payment fails we keep trying for 14 days before the number returns to the release path, so one declined charge does not cost you your number.
• You may not use Talk + Text for automated, bulk, or unsolicited messaging, to disguise the origin of a call or message, or for any purpose prohibited by U.S. carrier and messaging rules. Reply STOP to any Konek message to opt out, or HELP for help. We may suspend a number that draws carrier or law-enforcement complaints.

Talk + Text cannot call emergency services

Konek Talk + Text does not connect to 911, 112, 999, 988, or any other emergency or crisis number. Calls and texts to those numbers are refused by Konek and will not go through. Konek is an over-the-top app carried over whatever internet connection you happen to be on, so it has no reliable way to know where you physically are and cannot route you to a dispatcher who could help. Always keep a separate way to reach emergency services, such as your device cellular calling, a local SIM, or a nearby phone, and never rely on Konek in an emergency. If this limitation is not acceptable for how you travel, do not buy Talk + Text.

Konek membership

Konek membership is an optional auto-renewing subscription. When you buy it inside the Konek app for iOS or Android, Apple or Google takes the payment and manages the subscription. Konek never receives your card details for these purchases.

• Membership is offered monthly at $9.99 and annually at $89.99. The price your app store displays in your local currency at the moment of purchase is the price that governs.
• Both terms carry the same benefits, including a monthly communication credit allowance. Only the billing period differs.
• Membership renews automatically. Unless you turn off auto-renew at least 24 hours before the current period ends, your store account is charged for the next period within 24 hours of that date, at the then-current price.
• You manage, change, or cancel a membership in your Apple ID or Google Play account settings, not inside Konek. Deleting the app does not cancel a subscription.
• Canceling stops the next renewal. It does not shorten or refund the period you already paid for, and benefits continue until that period ends.
• Use the restore action on the membership screen to recover an active membership on a new device.

Communication credit

Communication credit pays for calling and texting past what a Talk + Text package or a membership allowance covers. It reaches your account two ways, and the two do not behave the same.

• Credit you buy, in $5, $10, and $20 amounts inside the app, does not expire. It stays in your account until you spend it.
• Allowance credit included with a membership is granted for a single billing period and expires when that period ends. It does not roll over.
• Spending draws on the credit that expires soonest first and on credit you purchased last, so your purchased balance is preserved for as long as possible.
• Communication credit is not cash and not a bank balance. It is non-transferable, cannot be withdrawn or exchanged for money, and is redeemable only for Konek communication services.

Konek Credit

Konek Credit is promotional store credit toward plan purchases, and is separate from the communication credit described above. It is not cash or a bank balance. It is non-transferable, cannot be withdrawn, and may be subject to the terms shown when it is issued. Available credit is applied only to eligible Konek purchases, subject to payment-network minimum charges.

Refunds and payment disputes

Eligibility depends on whether the eSIM has been installed, activated, or used and on the cause of the problem. Review the Refund policy before installing. Contact us first when something is wrong so we can troubleshoot or refund an eligible order. This does not limit rights that cannot legally be waived.

Purchases made inside the iOS or Android app, meaning membership and communication credit, are billed by Apple or Google rather than by Konek, and a refund for one is requested from that store under its own policy. Konek cannot issue, reverse, or override a store charge. When a store refunds such a purchase, the membership or credit it paid for is withdrawn from your Konek account.

Affiliate travel partners

Konek sometimes shows optional links to third-party travel partners (hotels, activities, insurance, car rental, and flights). Some are affiliate links, so Konek may earn a commission if you book, at no additional cost to you. You book and pay the partner directly, and Konek does not control their pricing, availability, cancellations, or support. Full details are in our Affiliate disclosure.

Service changes and availability

Plan inventory, prices, carrier partners, and app features can change. A change does not reduce the data or validity already included in an accepted order. We may update or discontinue Konek, but will continue to honor active plans or provide the remedy required by law.

Disclaimers and liability

To the fullest extent permitted by law, Konek is provided “as is” and “as available.” We do not promise uninterrupted connectivity or that a local network will meet every travel need. Nav Collective LLC is not liable for indirect, incidental, special, consequential, or punitive damages. Our aggregate liability for a claim is limited to the amount you paid Konek for the plan giving rise to that claim. These limits do not apply where prohibited or to liability that cannot be limited.

Governing law and changes

Florida law governs these Terms without regard to conflict-of-law rules, except where mandatory consumer law in your home jurisdiction applies. We may update these Terms prospectively. The updated date above tells you when the current version took effect; material changes will be communicated through the service or by email when required.

Questions

Questions or legal notices can be sent through Contact. Please ask before buying if any plan detail is unclear.